How Can We Help?
Whether you need guidance choosing the right humidor or have a question about your game table order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right, please refer to our Return Policy page for full details on how to start a return or exchange.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Reach out to us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right humidor size?
Consider your collection size and how quickly you rotate cigars. A 50-count humidor works well for casual enthusiasts, while serious collectors may prefer a larger cabinet-style unit that holds 200 or more.
What should I know before buying a pool table or game table?
Measure your room carefully, allowing at least 5 feet of clearance around the table for comfortable cueing or play. Our product pages include recommended room dimensions for each table size and style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Quality Craftsmanship
Owned and operated by Retreat Den Shop, every humidor and game table is selected for lasting quality and refined style.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by careful handling and package tracking.
